Over the past few decades, the maritime industry in Denmark has changed. The frame conditions for the shipping industry have been improved and the fleet controlled by owners and operators in Denmark is growing substantially.

Its development is driven by the large and medium-sized owners in Copenhagen, and Customer Service Management is therefore a vital activity for DNV in Copenhagen. “We find it very challenging and interesting to assist the owners and managers in solving their problems around the globe,” says Henrik Bach, DNV’s Country Manager.
Says Ole Gilså, Head of Customer Service Management in Copenhagen: “In modern shipping it is becoming more and more important for our customers to have direct access to support from DNV at any time, and we understand their need for fast and expedient reactions from their classification society. Customers need to be confident that DNV will respond to their requests.
“Both the authorities’ and end-users’ requirements as to shipping are increasing all the time, and we must deliver quality, not only in the surveys we conduct but also in the service we provide and the information we supply about new rules and regulations. Our aim is for our customers to experience DNV as their partner in issues related to quality, safety and security, and not just as a controller.
“This requires hard work from our Customer Service Managers, but we are ready to walk the extra mile.”

Date: 07 February 2008