Oslo: DNV’s business support system ConCert has won the Gartner & 1to1 Media Customer Relationship Management (CRM) Excellence award in the Enterprise-wide category.

ConCert is an enterprise-wide application of Oracle’s Siebel, created and implemented in partnership with Infosys Limited. Infosys was chosen by DNV in 2005 to drive the enterprise-wide CRM programme which has been rolled out across 42 countries and supports over 25 languages.

ConCert enables DNV to ensure a high standard of services across its global customer base while offering effective localisation through the creation of 17 local language portals. The application offers DNV approximately 2,500 communication templates (most in local language) and 400 reports to allow better analysis and understanding of our customers.

Unified corporate processes
The implementation was coordinated by Infosys together with DNV creating a common platform enabling unified corporate processes which could be swiftly rolled-out by all business units around the world and monitored from a central point. An additional benefit of the CRM platform is that it enables DNV to more readily comply with regulations by providing easy access to information for auditing purposes.

“This is the first international CRM programme which we’ve implemented at DNV and it was imperative that we got it right. Our partnership with Infosys allowed us to implement a global process while retaining flexibility to allow for regional and process variations,” said Henrik O. Madsen, President & CEO, DNV.

“It is great to see one of our customers getting industry recognition for such a leading project,” said Ravi Kumar S, VP and Global Head - Oracle Practice, Enterprise Solutions, Infosys Technologies

The award was presented to DNV at the Gartner Customer Relationship Management Summit 2010 in London that took place 16 – 17 March.