Customer demands, continual technological advancements and increased competition are making organisations realise the need to operate efficiently, know how they are performing and improve where possible.

One way in which to assist this process is to implement a formal quality management system. This course is designed to provide an understanding of the principles of quality management systems and their role in ensuring control and improvement. The course is based around the requirements of the Quality Management System Standard ISO 9001 and deals with its interpretation and implementation.

Objectives

The course aims to:

• Provide an understanding of the principles of quality management
• Acquaint delegates with quality management system fundamentals and vocabulary
• Dispel some of the common myths surrounding quality management
• Familiarise delegates with the ISO 9000 series of standards
• Examine and interpret the requirements of ISO 9001
• Review the quality system documentation requirements and possible structure
• Provide insight into how to approach the development of a quality management system

Main topics covered

• Quality management fundamentals and vocabulary
• The eight quality management principles
• The process approach
• ISO 9000; the series of standards and ISO 9001 requirements
• Quality system structure and documentation
• Quality system development